Sawer138 Privacy Policy

1. Introduction

Sawer138 is a trusted online gaming platform operating under a recognized license. We are committed to protecting the privacy of every member who registers and uses our services at sawer138.bar. This Privacy Policy explains in detail how we collect, store, use, and protect your personal information.

By registering as a member or continuing to use our platform, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully so you understand your rights as a user.

2. Information We Collect

Sawer138 collects information from you through several means, depending on how you interact with our platform:

a) Information you provide directly:

• Full name, date of birth, and identification card number (for the KYC process)
• Email address and mobile phone number
• Account username and password
• Bank account or digital wallet information for deposit and withdrawal purposes
• Identity verification documents uploaded during the verification process

b) Information collected automatically:

• IP address and general location data (state/country only)
• Device type, operating system, and web browser version
• Activity log data: pages visited, session duration, and in-app actions
• Cookie data that helps us improve the user experience
• Deposit and withdrawal transaction history within the platform

Information Type	Purpose of Collection	Retention Period
Identity Information (KYC)	Account verification, fraud prevention	5 years after account closure
Financial Information	Transaction processing, internal audit	7 years (compliance requirement)
Log & Activity Data	Security, service improvement	12 rolling months
Contact Information	Customer support, important communications	Throughout the active account period
Session Cookie Data	User experience, platform preferences	Until session expires / is deleted

3. How We Use Your Information

All information we collect is used for legitimate and specific purposes. Sawer138 does not use your personal data for unrelated purposes without prior notice:

• Account management – allows you to log in, manage your profile, and access all platform features.
• Financial transaction processing – ensures deposits and withdrawals are processed accurately and securely.
• Identity verification (KYC) – complies with anti-money laundering legal requirements.
• Security and fraud prevention – detects suspicious activity and protects your account.
• Customer support – handles your inquiries, complaints, and assistance requests.
• Service communications – sends important notifications about your account, promotions, and policy updates.
• Platform improvement – analyzes usage patterns to improve the overall user experience.

4. Sharing Information with Third Parties

Sawer138 does not sell or rent your personal information to any third party. However, in certain situations, we may need to share your information with:

• Payment service provider – to process deposits and withdrawals securely through trusted channels.
• Identity verification service provider – to assist with the KYC process and fraud prevention.
• Regulatory authority – where required by law or a valid court order.
• Technology partners – which help us manage the platform infrastructure, subject to strict confidentiality agreements.

All third parties working with us are required to comply with data protection standards equivalent to those of Sawer138 itself.

5. Cookies and Tracking Technologies

The sawer138 platform uses cookies and similar technologies to enhance your experience. Cookies are small files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies – required for core platform functions such as login and session security. Cannot be disabled.
• Performance Cookies – helps us understand how members use the platform so we can make improvements.
• Preference Cookies – saves your preferences such as language and display layout.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

6. Your Rights as a User

As a Sawer138 member, you have the following rights regarding your personal data:

• Right to Access – you may request a copy of the personal information we hold about you.
• Right to Rectification – you may request that we correct any inaccurate or incomplete information.
• Right to Erasure – under certain circumstances, you may request that we delete your personal data.
• Right to Restrict Processing – you may request that we restrict the way we process your data.
• Right to Withdraw Consent – you may withdraw consent you have previously given at any time.

To exercise any of the above rights, please contact our support team via the help page. We will process your request within 30 business days.

7. Data Security

Sawer138 implements comprehensive security measures to protect your personal data from unauthorized access, loss, or misuse. These measures include:

• Data in transit is encrypted using the latest TLS/SSL protocols
• Data at rest is encrypted using the AES-256 algorithm
• Active 24/7 firewall and intrusion detection system (IDS)
• Regular internal and external security audits
• Cybersecurity awareness training for all staff
• Two-factor authentication (2FA) is available for all member accounts

While we take all reasonable measures, no system can be guaranteed 100% secure. We encourage you to take your own precautions, such as using a strong and unique password and never sharing your login credentials with anyone.

8. International Data Transfers

In the course of platform operations, your personal data may be processed on servers located outside Malaysia. In all such cases, sawer138 ensures that adequate protections are in place through data processing agreements that comply with internationally recognised standards.

9. Children's Privacy

Sawer138 is a platform intended for users aged 18 and above. We do not knowingly collect personal information from minors. Should we discover that a minor's data has been collected, we will take immediate action to delete that information.

10. Changes to the Privacy Policy

Sawer138 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or new legal requirements. Any significant changes will be communicated to you via email or in-platform notification at least 14 days before taking effect. You are encouraged to review this page periodically.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team via the customer support page. We are committed to addressing every enquiry thoroughly and within a reasonable timeframe.